At Swivel we offer Software Maintenance and Basic Support, the fee for this is charged as a proportion of the license fee. Discounts may be available for purchasing multiple years in advance. For this fee you will receive:
Swivel offers an additional level of coverage for our customers who have an appliance-based installation that is kept up-to-date, and a need for authentication as a critical business service.
This service gives you direct access to Swivel engineers anytime assistance is needed.
If you are looking for answers about how to install, upgrade or integrate our products, our knowledge base is full of articles and downloads that can provide answers. Our knowledge base is at kb.swivelsecure.com
First line customer technical support is handled through our approved network of accredited VAR partners across the world. Please check our website to locate our accredited partners.
Second line Accredited VAR partner technical support is handled through our approved network of Authorized Master Distributors across the world. Where there is no in country distributor, second line support is provided by Swivel Secure.
Master distribution third line technical support is handled by Swivel Secure.
In regions where there are no accredited partners, please conduct us directly using our support form.
For more detailed questions concerning a current installation that may not be working as you would like or expect or a planned upgrade, you can use the support form. We will pass your query on to your reseller and together we will contact you.