Google Play Store incident - Q&As

1. Why are the Swivel Secure mobile apps no longer available on the Google Play Store?

Swivel Secure’s mobile apps have been renamed on the Google Play Store and can be found here

2. Can I still use the Swivel Secure mobile apps if I already have them installed?

Yes, if you previously downloaded one of our apps, you can continue using it. However, future updates, security patches, and new features will only be available on the new app versions mentioned above.

3. How can Swivel Secure assist me with this issue?

For any assistance or advice, in the first instance contact supportdesk@swivelsecure.com.

4. Where can I download the APKs of the Swivel Secure mobile apps?

Please refer to our Swivel Secure APK Distribution page here

5. What is the process to download and install the APK file?

Please refer to our Swivel Secure APK installation process here

6. There are multiple APK files available. Which APK file should I install?

Please refer to your organisation’s IT Support to confirm which APK to install.

7. After installation, the app is not provisioned. How do I get the app provisioned?

Please refer to your organisation’s IT Support to request a new app provision.