Frequently asked questions
What is the cost per user?
Licences are based on a sliding scale that depends on the number of users: the higher the number, the lower the per-seat cost. Contact us for a quote.
Are users limited to one authentication factor?
No. Organisations control which factors can be used, and our licence allows all methods at no extra cost.
Do appliances cost extra?
There is a cost for the appliance, physical or virtual, and a recurring maintenance charge.
What is not included?
Our pricing includes all options within a given product, with the exceptions of the purchase price of a physical token, and SMS delivery and voice calls, which are billed by your network provider.
Do you offer preferential pricing to public sector or charitable organisations?
Yes, but only via accredited partners.
How are schools priced?
One annual site licence per school covers all staff and pupils, from £2,000 a year on a three-year agreement. Trusts and councils get volume discounts. Prices exclude VAT.
Who answers when we need help?
A real person from our team, 24/7. Never a bot or an automated reply.
Can we try it first?
Yes. Trusts and councils get a free 30-day pilot in one school, set up with your IT team or partner.