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Standard

Operates between 9-5 GMT daily. Available to customers with a direct contract to Swivel Secure. Customers who have a contract through an accredited Swivel Secure Partner, should contact them directly. If you have purchased Premium Support please get in touch with us directly.

Premium

Offers an increased level of coverage for our customers who have an appliance-based installation that is regularly updated and where authentication as a critical business service.

Our premium service gives you direct access to Swivel

Secure’s expert help-desk anytime assistance is needed for P1 issues, 24 x 7 x 365.

Cloud

Our Cloud service comes with Premium support cover as standard and customers are entitled to all its benefits.

Contacting support

Please raise a support ticket via your accredited Swivel Secure Partner. For customers with a direct Support contract with Swivel Secure, please raise a ticket using the Support Portal.

Support Knowledgebase

Our Knowledge Base is a publicly accessible support resource. The KB provides answers to many common questions, and support for integrations to 3rd parties.

Knowledgebase

Contact Support

If you have Premium support, please fill in the support form.

Contact Us

Swivel Secure USA
Seattle

+1 949 480 3626 (Pacific Time)

Toll Free: 866.963.AUTH (2884)

Swivel Secure UK & Ireland
North
  • Equinox 1
    Audby Lane
    Wetherby, Leeds
    LS22 7RD
  • HQ: +44 (0)1134 860 123
  • Support: +44 (0)1134 860 111
South
  • Pinewood
    Chineham Business Park
    Chineham, Basingstoke
    RG24 8AL
  • +44 (0)113 360 4693
Swivel Secure EMEA
France
Italy
  • Via Torino, 2
    20123 Milano
  • +39 02 947 54 990
Portugal
Spain
  • Av. Juan Carlos I, nº13 – 12º planta (Torre Garena)
    Alcalá de Henares
    28806 Madrid
  • +34 911 571 103
UAE
  • Sheikh Zayed Road
    Nassima Tower
    Dubai
  • +971 44 55 7900
Swivel Secure APAC
Panama
  • El Dorado Lexington
    Tower 100
    Panamá City
  • +507 694 96 250